Order Cancellation Policy
At HomeGizmosHub, we aim to ensure complete satisfaction with your purchase. We understand that sometimes you may need to cancel an order, and we have established a clear and fair cancellation policy to make this process as smooth as possible.
1. How to Cancel an Order
You may request to cancel your order by contacting us via our Contact Page or by emailing us directly at [email protected] as soon as possible.
2. Cancellation Timeframe
– Orders can be canceled **within 12 hours** of being placed and before the order has been dispatched.
– Once the order has been shipped, cancellations are no longer possible. In this case, you may need to request a return or refund instead. See our Refund Policy.
3. Exceptions to Cancellation
We reserve the right to decline a cancellation request if:
- The order has already been processed and shipped
- The product is a custom or made-to-order item
- The request is made outside the allowed cancellation window
4. Refund After Cancellation
If your cancellation request is approved:
- A full refund will be issued to your original method of payment.
- You will receive confirmation of the cancellation via email.
5. Right of Withdrawal (EU/UK Customers)
If you are a customer in the EU or UK, you may have the right to withdraw from your purchase within 14 days of delivery under consumer protection laws. For more information, visit our Terms of Sale & Use and Refund Policy.
6. Contact Information
If you have any questions about our cancellation policy or need help canceling an order, please contact our support team:
- Email: [email protected]
- Phone: 02089334788
- Address: Oxgate House Studio 119/121, London NW2 7HU, United Kingdom